How do I get help or assistance?
For Cal State Fullerton faculty, here are some options available for getting assistance with your course in Canvas.
GETTING HELP
There are several options available for getting assistance with your course in Canvas.
Help icon
Log in to Canvas in order to click on the link to one type of support.
After clicking on the Help icon in Canvas, you will see several options for assistance:
- Use the Canvas guides and AI Chat support.
- Use the FDC's web resources.
- Call the HelpDesk.
- Contact the Canvas Consultants.
- Schedule a Zoom meeting with a Canvas Consultant.
- Contact the Instructional Designer attached to your college.
Faculty Development Center
The FDC's Canvas Consultants can advise and assist you in implementing best practices for teaching online. They also offer support for connecting external tools to your course, such as ShareStream, VoiceThread, H5P, Turnitin, and Zoom.
Currently the best way to contact them is via email: [email protected].
College-based Instructional Designers
Each College on campus has an assigned Instructional Designer who can work with faculty to help them implement best practices in teaching online. Go to the ATC website to see the list of instructional designers.
LMS Admin team
The LMS Admin team can assist with issues of components of Canvas not working as they were meant to. They can also assist with faculty or students not being properly enrolled in the course.
IT HelpDesk
There are several ways to contact the IT HelpDesk.
Use the IT HelpDesk chat to ask questions.
Go to the self-service site for CSUF and click on Live Chat.
Tip: You can also report something broken or ask a question.
Call the IT Help Desk.
IT Help Desk: (657) 278-7777
Email the IT Help Desk.
Help Desk Email (please provide a detailed description of your issue and screenshots if available) [email protected]
Go to the Academic Technology Center for in-person assistance at the Pollak Library, PLS-237.
