How do I get help or assistance?

For Cal State Fullerton faculty, here are some options available for getting assistance with your course in Canvas.

GETTING HELP

There are several options available for getting assistance with your course in Canvas.

Help icon

Canvas help page

Log in to Canvas in order to click on the link to one type of support.

After clicking on the Help icon in Canvas, you will see several options for assistance:

  1. Use the Canvas guides and AI Chat support.
  2. Use the FDC's web resources.
  3. Call the HelpDesk.
  4. Contact the Canvas Consultants.
  5. Schedule a Zoom meeting with a Canvas Consultant.
  6. Contact the Instructional Designer attached to your college.

Faculty Development Center

The FDC's Canvas Consultants can advise and assist you in implementing best practices for teaching online. They also offer support for connecting external tools to your course, such as ShareStream, VoiceThread, H5P, Turnitin, and Zoom.

Currently the best way to contact them is via email: [email protected].

College-based Instructional Designers

Each College on campus has an assigned Instructional Designer who can work with faculty to help them implement best practices in teaching online. Go to the ATC website to see the list of instructional designers.

LMS Admin team

The LMS Admin team can assist with issues of components of Canvas not working as they were meant to. They can also assist with faculty or students not being properly enrolled in the course.