Student: How do I get help or assistance?

You will learn which steps you can take if you need assistance or help with accessing and using Canvas as a student.

Below are several ways you can contact the IT HelpDesk.

Use the IT HelpDesk chat to ask questions.

Student chatting with HelpDesk staff

Go to the self-service site for CSUF and click on Live Chat.

Live Chat icon

Tip: You can also report something broken or ask a question.

Live Chat icon

Call the Student IT Help Desk.

Student IT Help Desk: (657) 278-8888

Student on the phone with the HelpDesk

Go to in-person assistance at the Pollak Library.

Visit the Student Genius Center in the Pollak Library.

Student Genius Center in the library

Do you need to reset your password?

student resetting her password

Are you having trouble with DUO or MFA?

student learning about MFA.

Article Summary

You have now learned about some of the ways you can seek assistance from the HelpDesk or Student Genius Center, so that you can access and use Canvas.

happy student