Student: I forgot my password. What do I do?

You will learn what to do if you have forgotten/lost your password or you cannot login to Canvas.

Here are the full set of Student Guides on Password issues:

https://csuf.screenstepslive.com/m/52890

Is your issue with DUO?

DUO two-factor authentication is required to access Canvas.

Details on DUO for Students are available at https://csuf.screenstepslive.com/s/12867/m/52424/c/336800

Do you need a one-time use access code?

https://my.fullerton.edu/accounts/csufduomfa/

Duo Devices Management webpage

Ways to contact the Student HelpDesk for login and password issues:

Phone: Call the IT Help Desk at (657) 278-8888 for immediate assistance. 24/7 during the semester.

Email: Send an email to [email protected] with your query or issue details.

Walk-in: Visit the Student Genius Center for in-person support. Pollak Library, first floor.

Student Genius Center webpage

Online Chat: Access live chat support via my.fullerton.edu under "Online IT Help" > "Live Chat".

Online IT Help via the csuf portal