How do I get estimated wait times for Canvas phone and chat support?
You will learn how to get estimated wait times for Canvas phone and chat support and how to access the support links.
1. Open Canvas Help Menu.
From anywhere in Canvas click the "Help" menu item.
2. Select the Wait Times Link.
Click the "Wait Times for Canvas Support" link.
3. Click "Contact Support".
The Canvas Support Home page will open in a new tab with various support options. Click Item 4, "Contact Support" to access estimated wait times and support links.
- Canvas link allows searching of the canvas support center.
- CSUF Guides
- This section contains direct links to categorized guides.
- The Contact Support Button
4. Confirm Support Request.
Click "Yes, Contact Support".
5. View Wait Times.
Estimated wait times for Canvas support are displayed under Chat and Phone.
6. Select a Support Option.
You can decide how to contact canvas support depending on estimated wait times and what support options work best for your needs.
- The chat link opens a chat session with a Canvas support person. Canvas support can request screen shots or other documents through the web interface.
- The phone option is for receiving telephone support.
- The Email link opens a web form to submit a support request. Canvas support will respond via email.
- The community link leads to the canvas community website. The site includes guides from Canvas from Canvas Support, questions and answers for user questions, and a place to discuss ideas for system improvements.
You have learned how to access estimated wait times and links for Canvas support.