How do I re-copy my ShareStream videos?
You will learn the steps to follow to retrieve or re-copy your ShareStream videos into your current course. Due to a recent outage in the ShareStream streaming video service, it may be necessary to re-copy your videos from your previous course.
By clicking on the link to one of your videos, it will prompt ShareStream to copy the videos to the current course.
1. Enter your course, navigate to an embedded video link, and click on it .
In this course, the video is embedded in a Page, so we are clicking on the Page link.
2. It may take a while for the videos to copy over.
3. In this case, you can see that the first video timed out and the second didn't get a response.
This process took about 30-45 seconds.
4. Refresh the page.
5. The videos should now load.
Article Summary
You have now learned how to re-copy the ShareStream videos from your previous course to your current course.
If this method does not work for you, please contact one one of our staff members for assistance: Canvas Consultants, Instructional Designers, LMS Admin, or HelpDesk.